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How can we
assist you?
Firdauss Zakaria asked about General
over 4 years ago
My autopass is not working. How to get replacement for new card?
13,627 Views 1 Answer
How can we
assist you?
1 Answer
Hi Firdauss, please approach the staff stationed at the LTA office at the Checkpoints to verify if the card is faulty. If the card is faulty, you are required to purchase a new Autopass card.
You can put up for refund for your faulty Autopass card at the Checkpoints. You can print this Autopass Card Refund Form here: https://onemotoring.lta.gov.sg/content/dam/onemotoring/Forms/Autopass%20Refund%20Form.pdf.
LTA will refund of balance of your faulty Autopass card by sending a cheque to your preferred address.