A Singaporean’s Guide to the Malaysia Touch ‘N Go Card and System

Touch N Go(Photo Credit: Compare Hero)

Driving to Malaysia soon? One essential item you will need for the drive up north, apart from your passport, is a Touch ‘N Go card.

Similar to the cash cards we use in our car’s In-Vehicle Units (IU), a Touch ‘N Go card is used in Malaysia mainly to pay fees at tolls along the North-South Highway. Instead of queuing in the cash lanes, a simple tap on the terminal booth will let you continue on your journey in Malaysia.

At the two checkpoints, Touch ‘N Go cards are used to pay fees on Malaysia’s half of the immigration checkpoints when you cross them by car. For years, you will have to use a Touch N’ Go card to pay a fee when you enter and leave Malaysia via the two checkpoints.

Touch N Go(Photo Credit: Channel NewsAsia)

Back in August this year, reports emerged that people driving into Johor Bahru via the Causeway at Woodlands will be no longer be allowed to top up their Touch ‘N Go cards. The move by Malaysia is meant to ease congestion of vehicles entering Malaysia at the Sultan Iskandar building.

The move wasn’t seen as a big deal as reports two months prior said that toll charges at the Johor Checkpoint would only be paid when the vehicles are leaving Malaysia. This move was announced with the same intentions as the restriction on top-up services at the causeway, to ease congestion for vehicles coming into Malaysia.

However, there wasn’t a timeframe given for the latter, with the Malaysian authorities saying that it will be implemented soon. However, when we entered Malaysia via the Woodlands Causeway on Sunday morning (28 Oct), we were still required to pay toll fees when we entered at the Johor Checkpoint.

Therefore, this would mean Singaporeans would still need to have a Touch ‘N Go card when entering Malaysia via car. For those lacking the card or possessing one that is invalid, expired or ‘empty’, that could mean an even longer wait at the checkpoint to get a new card.

Screenshot Of Touch N Go card Carousell(Screenshot: Carousell)

Currently, there are no official channels to buy or top up Touch ‘N Go cards in Singapore. However, a check on Carousell shows Touch ‘N Go cards with varying values being sold. The most popular listing displays ready-stock Touch ‘N Go cards with a 10-year validity and a stored value of RM50 (S$16.52) being sold for S$40.

In the case above, the stored value of RM50 would easily get you past immigration.However, it would be advisable to top up your Touch ‘N Go card before continuing on your journey as RM50 can only get you so far in Malaysia’s North-South Highway. The seller’s markup of almost S$24 on the card just goes to show how much Singaporeans are willing to pay for the card.

In terms of topping up, the Touch ‘N Go’s website has a list of places in Malaysia that you can go to top up your Touch ‘N Go card. The list extends from offices next to toll checkpoints and petrol stations on the North-South Highway, to stores like Watsons and Giant.

Touch N Go App(Photo Credit: Zing Gadget)

Recently, the Touch ‘N Go company released a mobile application for its payment service. On the application, users can, among other things, check the balance on their Touch ‘N Go cards.

RFID Tag(Photo Credit: Car List)

For Touch ‘N Go e-payments, a QR code would be generated, but it is unclear whether this payment method would be accepted at toll points and checkpoints. However, a report from a few months ago said Touch ‘N Go would begin testing a Radio Frequency Identification (RFID) system in September.

This RFID system uses a sticker with a radio chip embedded in it. Similar to Singapore’s Electronic Road Pricing (ERP) system, an overhead scanner would automatically read the sticker on the car and deduct the fee straight from the digital wallet in the mobile app. The full rollout of the system is expected next year, in January.

In the meantime, drivers can still use their Touch ‘N Go cards to make payments at tolls. However, it is unclear if and when the RFID system will replace the act of tapping a Touch ‘N Go card on the terminal booth.

For information on the Malaysia VEP system, kindly refer to the following article.

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Read more: Going to Malaysia? You May Need a Vehicle Entry Permit Soon


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9 Comments

Tc
Ever since we separated from Malaysia, motorists have been driving in and out of JB (Malaysia) without 'hassle' except for long queues. Now with coming RFID they want road tax expiry date, insurance due date, engine and chassis nos. Its almost like having to re register the car all over again in Malaysia. This RFID thing will be a flop if insufficient motorists sign up. The Malaysian authorities don't think ahead; what about newly registered Singapore cars AFTER the implementation of RFID, how will they enter JB to collect that chip sticker? Also coming is a combo Nets-cum TNG card. Tapping the TNG card is quick and easy. We lived with separate cards for so long, if topping up the TNG portion has to be done in Malaysia, then there is no difference? The TNG counter is OPEN (please update info), keep extreme right, 'stopping lane', the counter is close to the far end, stop early to avoid holding up other traffic. I also don't have roaming 3G/4G, i don't want any thing to do with e-wallet
Reply

about 1 year ago

Kenneth Soh
Hi friends, I have some questions here. I have installed my RFID tag and loaded my e-wallet. Does that mean that when I cross the immigration at Malaysia, I no longer need to tap twice on the Touch & Go panel? And why do we tap twice - one top and one below? Thanks guys!
Reply

about 1 year ago

Felicia Everard
With the Touch n Go eWallet app, you can link your credit card to the eWallet and use it as a backup when the card runs out. The eWallet cannot be used to top up the TnG card, but when the card runs out it will automatically deduct from what's in the eWallet. This feature is called PayDirect. https://www.tngdigital.com.my/index.html
Reply

about 1 year ago

Tc Lai
Can one top up a Touch & Go card in Sg?
Reply

over 1 year ago

Collins Voo
do we need to top up this VEP as what i know it valid for 5 yrs..
Reply

over 1 year ago