asked about General

2 months ago

If my cash card is expired and still pass through the ERP gantry, can I get a waiver from LTA on the penalty incurred?

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Katherine

Hi Jeffrey! Generally cash card is valid for 7 years, and if it is expired, it may not work properly and may not be recognized. There will be an error message “ERR” that will appear on the IU if cash card is expiring or faulty.

If you're unsure about the status of your cash card, you may contact NETS Customer Service Hotline at 6274 1212 or 6229 7200. For more details, please check Nets Support page here: https://www.nets.com.sg/nets/for-you/support.

On the other hand, you may file an appeal with LTA through here: https://vrl.lta.gov.sg/lta/vrl/action/submitAppeal?FUNCTION_ID=F2201002TT

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2 months ago