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asked about General

3 months ago

Where to re-activate touch 'n go card that still has stored value but could not be used for toll. Also new touch 'n go out of stock in all 7Eleven stires in JB. Where else to buy in JB?

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How can we assist you?

1 Answer

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Katherine

Hi Nikkool, thank you for your question. Once your Touch 'n Go card expires, you will not be able to use the old card for transactions and will need to replace it with a new card

To renew it, just head to Touch 'n Go Hub at NU Sentral and you can get it done for free.

If you have balance money in your expired card, you have the option to either get a refund or to transfer the balance to your new card without any extra costs

If you want a refund, log a Refund request here: https://www.touchngo.com.my/erefund/ You will receive your refund amount into your Malaysian bank account or Touch 'n Go e-wallet.

Alternatively, you can contact their Careline team via email ([email protected]), or @MyTouchnGo on Facebook/Twitter.

More details can be found here: https://says.com/my/lifestyle/psa-touch-n-go-cards-can-expire-even-if-used-frequently

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3 months ago