asked about Using Motorist.sg

4 months ago

The Co-Driver feature on the Motorist App stopped working after the sticky notification went missing. How do I switch it back on?

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1 Answer

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John

Since the introduction of Android 5, several device manufacturers have added battery saving options that can interfere with our Co-Driver feature and prevent it from monitoring your driving activity. If your Co-Driver stopped working some time after activating the feature, we advise checking for a battery saving mode on your device, then reactivate the feature.

Please scroll to your device manufacturer to see the specific steps:

- Huawei
- Samsung
- Xiaomi
- Oppo
- Asus
- Other


Huawei devices:
If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

- Go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Allowed and select All apps from the drop-down menu.
- Search for Motorist and select Allow.
- Next, you will need to configure the Phone Manager app. Open Phone Manager, go to Cleanup, and tap the Settings icon on the top right of the screen to disable automatic cleanup.
- Next, you will need to configure the battery settings on your device (you can check the EMUI version on your device by going to Settings > About phone):

EMUI 8

- On your Huawei device, go to Settings > Battery and disable both Power saving mode and Ultra power saving mode. Tap Launch, then find and tap the Motorist app to disable the Manage automatically setting. Ensure Auto-launch, Secondary launch, and Run in background are all enabled and click OK.

    EMUI 5

    - On your Huawei device, go to Settings > Apps > Settings (small gear icon at the bottom of the screen) > Special Access > Ignore battery optimization. Change the view to show "All apps" and make sure to allow Motorist's setting.
    - Then go back to Settings > Apps > Settings (small gear icon at the bottom of the screen) > Special Access > Usage access > Motorist and set Allow usage access to ON.
    - Still in the Battery options, tap the Settings icon on the top right of the screen and ensure the Power-intensive prompt and Close excessively power-intensive apps settings are disabled.

      EMUI 3 and 4

      - On your Huawei device, go to Settings > All > Device > Power saving > Protected apps > Motorist and choose Power-intensive. Go to Settings > All > Device Manager > Startup Manager and add Motorist. Finally, go to Settings > Smart Assistance > Notification Panel and ensure the Notification settings option is disabled.

        Other Huawei devices:

        - Open Settings > Device > Power saving > Protected apps > Motorist and turn it ON.
        - Open Settings > Device Manager > Startup Manager and add Motorist.
        - Disable Ultra Battery mode: Go to Settings > Smart assistance > Notification Panel and uncheck the Notification settings.
        - Block the Phone Manager app on the Family Portal, to prevent your child from forcing Motorist to close.

          Note: depending on the device model these options may vary. You can find them using the search field at the top of the Settings screen.


          Samsung devices:
          Samsung devices with Android 9

          - Go to Settings > Apps, tap the menu icon (three vertical dots) and go to Special Access > Optimize Battery Usage. Change the view to show All apps and make sure to switch off Motorist's setting
          - Next, go to Settings > Device Care > Battery > Power mode and select High Performance (or Optimized Performance).

            Samsung devices with Android 8

            - Go to Settings > Apps, tap the menu icon (three vertical dots) and go to Special Access > Optimize Battery Usage. Change the view to show All apps and make sure to switch off Motorist's setting.
            - Go back to Settings > Device Maintenance > Battery > App power saving (Detail) > Motorist and toggle this option off. Tap Unmonitored Apps > Add apps > Motorist and tap Done.
            - Next, still under Settings > Device Maintenance > Battery, tap the menu icon (three vertical dots) > Advanced settings > App power monitor and disable Put unused apps to sleep and set the App power monitor to OFF.

              Samsung devices with other Android versions

              - Go to Settings > Battery > App power saving (Detail) > Motorist and toggle the option to OFF. Next, on the same screen, turn off the App power saving option.
              - Then go to Settings > Power saving > Power saving mode and disable both settings. Make sure Ultra power saving mode is also turned off.

                Note: depending on the device model those options may vary. You can find them using the search field at the top of the Settings screen.


                Xiaomi devices:
                If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

                - Go to Settings > Manage apps and look for Motorist.
                - There, make sure the Autostart option is ON.
                - Then, check both App Permissions and Other Permissions, making sure that all options are allowed.
                - Finally, in Battery Saver, select the No restrictions option.


                Oppo devices:
                If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

                - Go to Settings > App Management > Motorist > Enable Allow Auto Startup.
                - Tap Power Saver and select Allow Background Running.
                - On Oppo devices that have a 'Security Center', open the Security Center app and go to Privacy Permissions > Startup manager > Allow Motorist.
                - On some Oppo devices (eg. R9, R11, and A37f) you will need to go to Settings > Battery > Others > Motorist and uncheck all settings.
                - On some other devices, you will need to go to Settings > Battery and storage > Battery manager and turn off Smart power saving. Tap Power consumption details > Optimize for excessive power consumption and uncheck Motorist.


                Asus devices:
                If you are using Android 6 or above, please follow these steps to adjust battery saving settings on your device:

                - Go to Settings and in the search bar type "Ignore battery optimization". Tap Ignore battery optimization > Motorist.
                - Open the Asus Start Up Manager app and set Motorist to autostart. After that, please block this app on the Family Portal.


                Other devices:

                - We recommend that you check for a Battery Saving mode in your device Settings.
                - On some devices, you will need to grant Motorist special battery usage permission in Settings > Battery > Menu (the three vertical dots) > Battery Optimization > All apps > Motorist.

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                4 months ago